Diwali
CLUB

Refund and Cancellations - Diwali Club

The Terms and Conditions contained herein shall apply to any person (“User”) using the services of Ekarth Ventures Private Limited (“Diwali Club”) and its Affiliates for making payments through an online payment gateway service offered by various payment service providers (“Payment Service Provider(s)”), through the Diwali Club portal hosted at . (“Website”). Each User is therefore deemed to have read and accepted these Terms and Conditions. Any notice, intimation or communication to be made to Diwali Club under this policy shall be made to pataka@diwaliclub.com .

1. For Chargeback Transactions:

1.1 In these Terms and Conditions, the term “Chargeback” shall mean, approved and settled credit card or net banking purchase transaction(s) which are at any time refused, debited or charged back to merchant account (and shall also include similar debits to Payment Service Provider's accounts, if any) by the acquiring bank or credit card company for any reason whatsoever, together with the bank fees, penalties and other charges incidental thereto.

1.2 In the event there is any claim for/ of charge back by the User for any reason whatsoever, such user shall immediately intimate Diwali Club of the same. Such refund (if any) shall be effected by Diwali Club via payment gateway or such other means as Diwali Club , deems appropriate. No claims for refund/chargeback shall be made by any User to the Payment Service Provider(s) and in the event such claim is made it shall not be entertained.

2. Refund for fraudulent/duplicate transaction(s):

2.1 The User shall contact Diwali Club for any fraudulent transaction(s) on account of misuse of card/ Bank details by a fraudulent individual/party and such issues shall be suitably addressed by Diwali Club in line with their policies and rules.

2.2 The time required to process a refund may vary depending on factors such as the payment method, financial institution processing times, and the complexity of the refund request. Provided that no refund request in respect of a transaction settled by Diwali Club to the final beneficiary will be considered.

2.3 Subject to the above, Diwali Club will make reasonable efforts to process refunds within 5-7 business days from the date on which the refund request was initiated. Once the User's refund request is raised, Diwali Club will send an email to notify the User of the approval or rejection of the refund request. If the request is approved, then the User's refund will be processed within 5-7 business days from the date on which the request for refund was approved by us.

3. Server Slow Down/Session Timeout:

3.1 In case the Website or Payment Service Provider's webpage, that is linked to the Website, is experiencing any server related issues like 'slowdown' or 'failure' or 'session timeout', the User shall, before initiating the second payment, check whether his/her bank account has been debited or not and accordingly resort to one of the following options:

  1. In case the bank account appears to be debited, ensure that he/she does not make the payment twice and immediately thereafter contact Diwali Club via e-mail or any other mode of contact as provided by Diwali Club to confirm payment.
  2. In case the bank account is not debited, the User may initiate a fresh transaction to make payment.

However, the User agrees that under no circumstances the Payment Service Provider(s) shall be held responsible for such fraudulent/duplicate transactions and hence no claims should be raised to Payment Service Provider(s).

4. Cancellation:

4.1 Please contact Diwali Club via , or call us using the information provided on the Website.

4.2 Diwali Club will revert back to the User regarding Cancellation requests made within 5 business days from the date of request.

  1. The fees paid towards account opening charges to enable the Patron's accounts is non-refundable. This fee is used towards initiation of an account by a Patron and there are various charges involved even if the account is not completely opened and activated as well. The initiation of an account includes charges for electronic data entry & maintenance, KYC, e-signing, the printing of any documents, and operational costs of the business
  2. Pick up of the required documentation for account opening is subject to the availability of our representatives at any particular time and location. This service shall be separately chargeable to compensate for the effort undertaken in this regard. These charges are non-refundable.
  3. In case Diwali Club fails to open an account within 10 days of submission of all the necessary supporting documentation and authorisations by the Patron, such Patrons may request a full refund of all the charges paid towards account opening.
  4. In case a Patron has paid the charges relating to account opening multiple times, such Patrons are requested to create a ticket via pataka@diwaliclub.com. Upon being so intimated, Diwali Club shall initiate the necessary procedure to refund these amounts to the Patron.
  5. In case the account opening fee is paid, but the account has not been activated (a Patron ID and password have not yet been generated), a request to initiate a refund with a clear reason can be sent by the Patron to Diwali Club. As the account opening fee includes various charges to initiate the account opening process itself, as stated in the first point above, no charges are refunded automatically. All refund requests will be considered by Diwali Club on a case to case basis.

Patrons understand that completion of all refund procedures initiated by Diwali Club is subject to fulfilment by the relevant third party agencies including banks and payment gateways.